2023 Agenda - Day One


Chair’s opening remarks

PANEL DISCUSSION: The vital role of internal communications in supporting the workforce through the cost of living crisis

  • Understanding how the cost of living crisis is affecting the workforce
  • Determining what internal communications should be thinking about during the cost of living crisis and how best to address this
  • Listening and gauging how the crisis is impacting individuals across all levels within your organisation
  • Working closely with HR partners to communicate to employees what packages of support are available to help manage the struggles they are facing
  • Communicating internal pay policies through a period of unprecedented inflation

Case study: An energy crisis - helping our people respond to our customers

  • Pivoting from the pandemic to an energy crisis - reacting to a volatile market
  • Helping our people understand what our customers were facing
  • Bringing them along the way, with engagement at an all-time high
  • Our learnings and strength building as we move into another difficult winter


Morning coffee break

HEAD TO HEAD: Measuring the impact of internal communications and engagement

  • How is measurement and metrics in internal communications evolving?
  • What metrics and tools are being developed for new channels and media engagement?
  • What are the key insights from impact measurements that are driving engagement and reshaping how teams are communicating?


Networking lunch break

Learning and “UNLearning” – An approach to embedding D&EI in comms

CASE STUDY: Digitally transforming global internal communications


Afternoon coffee break

HEAD TO HEAD: Talking the talk: mastering tone and language in internal communications

  • Understanding how tone and language supports values and culture
  • Finding your tone of voice and embedding it across your organisation. Treating colleagues as consumers.
  • Adapting to change in your organisation or when things go wrong

The modern language of leaders: how authentic leadership communication must evolve

  • The case for change: understanding the changing workforce and its values and how this should influence leadership style 
  • Creating unique leadership communications strategy based on the individual and leadership style 
  • Identifying the gaps: bridging the communications gap between leaders, executive level and the wider workforce to enhance employee satisfaction and engagement

The future of work: adapting communications in the face of a changing workforce

  • How can tech empower internal communicators to enhance engagement and insight
  • How are job preferences changing and how should communications adapt?
  • After two years of hybrid working, what are the lessons learned and how should internal communications continue to evolve?


Chairperson’s closing remarks and close of Day One


Networking drinks reception